Wednesday, July 1, 2015

5 Subtle Yet Super Powerful Copywriting Tips

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Copywriting is a bit like martial arts; you don’t need to take aggressive action to see results. Image source.

Marketing can be like martial arts.

In a fight, you can floor your opponent with brute force.

You can throw a burst of punches and strikes, or grapple until you’re blue in the face. Or you can calmly step back, target one of your opponent’s pressure points, and quickly end the fight with one swift strike.

Marketing your business is the same.

You can grow by taking aggressive action. You can crank out more content, or pay for ads and leads to increase traffic. Or… simply step back and target the “pressure points” in your marketing by finding small tweaks that create big wins.

One of the best ways to get big wins from small tweaks is to focus on converting more prospects into customers by strengthening your copy.

But not all copywriting tweaks are created equal.

You can spend hours tweaking the wrong things and get weak results, so here are five simple but effective ways to ramp up your conversions by cranking up the power of your copy… Mr. Miyagi style.

1. Use open loops to seduce your prospect

Ever had an awesome TV show that you couldn’t stop watching? A series of books that you couldn’t put down?

You have? Congratulations, you’ve experienced the power of open loops (also called the Zeigarnik effect).

Open loops prey on our brain’s natural desire for completion.

You see, the brain enters a state of confusion or tension when it views something as incomplete. The cause could be a story, a question, even a household chore that you forgot to complete — and the only way to overcome that confusion and tension is for your brain to close the open loop.

When it comes to writing copy, an open loop is a part of your sales message that doesn’t tie up immediately.

You can apply open loops to any copy and instantly make it more magnetic.

Here’s an open loop example from the CopyHour landing page.

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The writer starts the sales letter with talk of a mysterious little secret that top copywriters used to sharpen their chops, and as a result make bucket loads of cash – instantly making you wonder what this secret is.

But it doesn’t stop there. The sales page goes on to constantly dangle this secret right in front of your face. This strengthens your curiosity and makes you more invested in finding out what the mysterious secret is – increasing the chance of a conversion.

Open loops aren’t hard to implement.

The easiest way to get started is to ask more questions in your copy and vaguely expand on the question, just like the example above. This lack of completion makes your reader feel curious and more invested in your copy.

2. Make your first sentence hypnotic

Your first sentence has to open with a bang.

It has to immediately snag your audience’s attention and drag them into your copy. If your readers don’t make it past the first few sentences, they sure as hell ain’t making it to your call to action.

Shortening your sentences (and your first sentence in particular) is an excellent way to make your copy a little bit more engaging.

The trick is to make sentences so short and easy to read that they instantly suck your reader into your copy. In his book Advertising Secrets Of The Written Word, legendary copywriter Joseph Sugarman even said:

My first sentences are so short, they almost aren’t sentences.

Take for example the opening sentence on Chartbeat’s landing page for their study on audience development.

copywriting-chartbeat-audience-development

Have a look at how short and simple the opening is:

It’s not enough to just count clicks and page views anymore.

When someone begins by reading that, they’re naturally inclined to wonder, “What is enough then? What’s wrong with counting clicks and page views? What should I measure?” 

These questions then fuel the reader with enough coals of curiosity to make him want to read on.

Also, shorter sentences look like a piece of cake to read, which increases the chances of someone actually getting through your copy. This is a huge benefit because it’s harder to stop reading copy once you’re already interested and curious.

3. Deploy power verbs for maximum impact

Good copy paints pleasing pictures in the minds of your prospects. It dives into their brains and engages their senses and emotions.

This is where most writers make a fatal mistake. They rely on adjectives and limp words to add flavor to their copy, but as killer copywriter John Carlton said in his book Kick Ass Copywriting Secrets:

Good copy goes light on adjectives. And heavy on action verbs.

The right action verbs give your copy a muscular, grab-you-by-the-throat effect that keeps your reader glued to the screen.

The example below shows the difference between fluffy adjectives and power verbs in creating vivid mental images:

The stomach-turning news was extremely shocking. All of a sudden, he didn’t feel very good. He quickly sat down on the large black sofa and passed out.

After powering up with verbs:

The news hit him like a sharp hook to the stomach. He felt his heart rip, and an ocean of darkness washed through him as he collapsed into the sofa.

Big difference, right?

When it comes to descriptive power and sharp imagery, the second paragraph leaves the first, adjective-infested one coughing in the dust.

Here are some examples of powerfully “verbed-up” sentences from Jon Morrow’s Serious Bloggers Only landing page:

copywriting-jon-morrow-serious-bloggers

Pay attention to some of the verbs he uses:

  • Because they stumbled into popularity
  • They are desperate to seize the opportunity before it slips away from them.
  • If you’re a serious blogger, you’re tired of wading through thousands of articles, reading contradictory advice, and trying to figure out how to piece it all together.

See how alive and vivid the writing becomes with just a few well-placed sharp, powerful verbs?

Keep a thesaurus handy at all times, and be sure to have a swipe file on standby. This will help you inject strong verbs and words into your copy without ripping your hair out in frustration.

4. Adhere to the AIDA formula

When writing copy, it’s easy to find yourself staring at a blank page wondering, “What’s next?”

That’s where the AIDA formula (by copywriter Gary Halbert) comes in handy.

It’s a formula that allows you to consistently create a smooth, strong sales message that latches onto your reader’s attention and keeps them interested.

So what does AIDA stand for?

  • Attention. This is where you snag your prospect’s attention with a benefit-driven headline and introduction to make him want to read on.
  • Interest. This is where you’ll pique the interest of your prospects and nudge them deeper into your copy by describing how your pain solving product/service benefits their lives.
  • Desire. After arousing your prospects interest, here’s where you pump up his desire for what you’re selling. Usually with a bullet point list that describes all the juicy benefits of your product/service.
  • Action. After your reader is blown away with the amazing benefits your product, you then invite him/her to take action. Usually to make an order or fill in a form.

Here’s an example of the AIDA formula in action from the webprofits.com landing page.

Attention

copywriting-webprofits

The headline is curious and grabs the reader’s attention by suggesting that the SEO game has changed.

Interest

Once the page catches the reader’s attention, it cultivates interest with paragraphs which explain how SEO has changed (next to the laptop).

Desire

After that, it arouses the prospect’s desire by describing the benefits of the product.

copywriting-webprofits-benefits

Action

It finally closes with the “Get Free Analysis Now” call to action.

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Following the AIDA formula inserts a smooth compelling flow into your copy and keeps readers glued to your sales message.

5. Harness the power of reframing to shoot up perceived value

A 1999 study by psychologists Davis and Knowles showed the shocking persuasive power of a technique called reframing. In the study, they went door to door and sold note cards for charity.

  • In the first pitch, they said that it was $3 for 8 cards. They made sales at 40% of households.
  • In their second pitch, they told people that it was 300 pennies for 8 cards, which was followed up by, “which is a bargain,” resulting in 80% of the households buying cards.

This tiny change in the pitch had a huge effect on results, but how and why was it so influential?

Here’s what happens:

When people are told the cost of the cards is 300 pennies instead of 3 dollars, their routine thought process is disrupted. Now, while they’re distracted trying to process the odd sounding “300 pennies” and why anyone would use pennies instead of dollars…

They’re immediately told that it’s a “bargain.” And because pennies sound so easy to spend in comparison to hard-earned dollars, they are more likely to accept the suggestion that the cards are a bargain.

This is known as reframing.

Reframing is a wickedly effective technique. It allows you to manipulate the perceived value of a product by making comparisons and shifting the focus of your reader.

Here’s an example of what reframing looks like:

copywriting-reframing-example

You wouldn’t rush to buy something that’s $500 a year right? I mean for most people, it’s a decent amount of change.

How about for $42 a month?

Or $8 (the price two lattes) a day?

Sounds much more appealing doesn’t it?

This landing page reframes the price of a brand new car in terms of two lattes per day ($8), which serves to soften the blow of the price and make the offer more appealing.

Here’s another example from the CopyHour landing page:

copywriting-copyhour-reframing

The landing page reframes the price by comparing the total price of the course to how much it costs per day, instantly reducing the weight of the price in the prospect’s mind.

Crafting seductive landing page copy doesn’t have to be painful

Powerful landing page copy doesn’t have to be painful to create. Pick a couple of strong techniques and tips, focus on the needs of your prospects, and you’ll be fine.

Now it’s your turn. How do you go about cranking up your copy power to increase conversions? What’s the weirdest conversion boost/decline you’ve had with regards to copywriting? I’d love to know!


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Payments via Facebook Messenger Now Available Throughout U.S.

Payments via Facebook Messenger is now available to all U.S. users.

The social network introduced the feature in March and extended it to the New York metropolitan area in late May.

Vice president of messaging David Marcus revealed the news in a Facebook post:

We’re happy to announce that Messenger person-to-person payments are now available to everyone in the U.S. Add your debit card and pay anyone on Messenger in a few taps. Money goes straight from your checking account to the recipient’s checking account. Easy and safe. As always, give it a try it and let us know how we can make even better for you!

Readers: Have you used or will you try payments via Messenger?

MessengerPaymentsInConversation1

Messenger P2P PaymentsWe’re happy to announce that Messenger person-to-person payments are now available to everyone in the U.S.! Add your Debit Card and pay anyone on Messenger in a few taps. Money goes straight from your checking account to the recipient’s checking account. Easy and safe. As always, give it a try it and let us know how we can make even better for you!

Posted by David Marcus on Tuesday, June 30, 2015

What’s Holding CMOs Back When It Comes To Push Mobile Marketing

Push notifications are the official way for brands to reach users through an app since the operating system—such as Apple iOS or Google Android— doesn’t provide user email addresses or phone numbers. Their ability to provide information to aid in personalization makes push notifications one of the most important tools in the marketing toolbox.

All sounds great, right?

So why then are some CMOs reticent to implement a push mobile marketing strategy?

In our new guide, The CMO’s Guide To Mobile Marketing we identify several concerns that CMOs often have about investing in push— and solutions to overcoming those concerns:

Concern: Push costs too much to integrate into the workflow and back end.
Solution: Marketers should find a provider with an easy-to-implement SDK—which allows for rapid development—that uses technology to gather signals used for segmenting.

Concern: IT time and costs won’t deliver the desired return on investment.
Solution: Marketers are already focusing on delivering a cross-channel experience by integrating email, display, and SMS. Using multiple channels including push picks up incremental lift. Multi-channel customer interactions are 30 percent more strongly correlated with business outcomes such as customer satisfaction and desire to recommend, when compared to uncoordinated efforts, according to McKinsey & Company.

Concern: Users will be bombarded with messages.
Solution: Some marketers fear that if they implement push notifications, users will feel overwhelmed, leading them to delete the app or turn push notifications off. To combat this, send relevant, personalized notifications by segmenting. Another way to interact with customers without sending spam push messages is through an app inbox. Even if users say they don’t want to get notifications on the lock screen, brands can send offers and promotions to their inbox, bypassing the push alerts. This feature is helpful for reaching users that opt out of notifications and for providing offers that last longer than just one day.

To learn about the other two key aspects we identify: SMS & MMS and Data Management Platforms and how to overcome any concerns you as a CMO may have, download The CMO’s Guide To Mobile Marketing today.

55 Digital Marketing Experts You Should Follow on Social Media

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Want to know more about specific aspects of digital marketing, but not sure who to follow? There are tons of digital marketing experts to choose from—the doers, the speakers, the writers, the researchers, and so on. In this post, we’re going to look at the top digital marketing experts you can follow in specific areas (use these links to navigate):

Note that while some experts only talk about their area of expertise, others talk about digital marketing as a whole. Experts were discovered using a combination of Klout topic expert rankings, Followerwonk Twitter bio searches and Twitter account searches.

Content Marketing Experts

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Content marketing can be a part of your overall digital marketing strategy. You can optimize your content for conversions, email content to your list, drive traffic to content through paid advertising, optimize content to rank for specific keywords in search and use content to keep social media accounts active. Here are some of the top recommended experts in content marketing.

Arnie Kuenn

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Arnie Kuenn is the founder and CEO of Vertical Measures. He is author of “Accelerate: Move Your Business Forward Through the Convergence of Search, Social, and Content Marketing”; and co-author of “Content Marketing Works: 8 Steps to Transform your Business.”

Heidi Cohen

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Heidi Cohen is the Chief Content Officer at Actionable Marketing Guide and President of Riverside Marketing Strategies. She is co-author of “Instant Content Marketing Success: 10 Tips from Leading Content Marketing Experts.”

Robert Rose

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Robert is the Chief Strategy Officer for the Content Marketing Institute and a senior contributing consultant for Digital Clarity Group. He is co-author of “Experiences: The 7th Era of Marketing and Managing Content Marketing.”

Michael Brenner

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Michael Brenner is the founder of B2B Marketing Insider and Head of Strategy at NewsCred, a leading content marketing software platform.

Jeff Bullas

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Jeff Bullas is a blogger, author, strategist and speaker. He has been recognized by Forbes, Inc., Huffington Post, Social Media Examiner, LinkedIn, and others as an authority in digital marketing, content marketing and social media marketing.

Joe Pulizzi

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Joe Pulizzi is the founder of Content Marketing Institute and Content Marketing World. He is author and co-author of several books including “Epic Content Marketing,” “Managing Content Marketing” and “Content Inc.” He also runs two podcasts on content marketing on iTunes: Content Inc. and PNR: This Old Marketing with Robert Rose.

Jay Baer

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Jay Baer is the founder of Convince & Convert. He is author of “Youtility: Why Smart Marketing is About Help Not Hype” and “The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social.” He also runs the Social Pros Podcast on iTunes.

Ann Handley

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Ann Handley is the Chief Content Officer of MarketingProfs and co-founder of ClickZ. She is also the author of “Everybody Writes: Your Go-To Guide to Creating Ridiculously Good Content” and “Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars and More That Engage Customers.”

Lee Odden

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Lee Odden is the founder of TopRank Marketing. He is author of “Optimize: How to Attract and Engage More Customers by Integrating SEO, Social Media, and Content Marketing.”

Conversion Rate Optimization Experts

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If you are driving traffic to a website that is not optimized for conversions, then you are likely throwing all of your marketing dollars down the drain. Here are some of the top recommended experts in conversion rate optimization.

Angie Schottmuller

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Angie Schottmuller is an inbound marketing thought leader skilled at wielding magnetic content optimized for search, social, conversion and mobile.

Peep Laja

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Peep Laja is the founder of ConversionXL. He is author of “How to Build Websites that Sell: The Scientific Approach to Websites”; “Master the Essentials of Conversion Optimization: Experts’ Approach to Optimization”; and “How to Persuade People: Hidden Secret Mind Tricks.”

Chris Goward

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Chris Goward is the founder of WiderFunnel, the full-service marketing optimization agency that pioneered landing-page and conversion-rate optimization methods. He is author of “You Should Test That: Conversion Optimization for More Leads, Sales and Profit.”

Brian Massey

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Brian Massey is the Conversion Scientist at Conversion Sciences, the agency whose conversion optimization process will generate more sales from your website. He is author of “Your Customer Creation Equation: Unexpected Website Formulas of the Conversion Scientist.” He also runs the Conversion Scientist podcast on iTunes.

Oli Gardner

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Oli Gardner is the co-founder of Unbounce, the popular marketing tool that allows marketers to build, publish, and A/B test landing pages without IT.

Craig Sullivan

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Craig Sullivan is the Optimizer in Chief of Optimal Visit, helping increase conversion and improve the UX of their multi-channel and multi-platform businesses.

Joanna Wiebe

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Joanna Wiebe is the founder of Copy Hackers, the home of conversion copywriting.

Tim Ash

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Tim Ash is the CEO of SiteTurners and founder of the worldwide Conversion Conference events. He is co-author of “Landing Page Optimization.” He also runs the Landing Page Optimization podcast on iTunes.

Rich Page

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Rich Page is the founder and principal consultant for Website Optimizer. He is author of “Website Optimization: An Hour a Day” and co-author of “Landing Page Optimization: The Definitive Guide to Testing and Tuning for Conversions.”

Bryan Eisenberg

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Bryan Eisenberg is the co-founder and CMO of IdealSpot. He is co-author of several books including “Buyer Legends: The Executive Storyteller’s Guide”; “Call to Action: Secret Formulas to Improve Online Results”; “The Best Damn Web Marketing Checklist Period”; “Persuasive Online Copywriting: How to Take Your Words to the Bank”; “Always Be Testing: The Complete Guide to Google Website Optimizer”; and “Waiting for Your Cat to Bark: Persuading Customers When They Ignore Marketing.”

Data and Analytics Experts

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You can’t expect to do digital marketing without looking at some data to ensure that your strategies are making a positive impact on your bottom line. Here are some of the top recommended experts in data and analytics.

Dan Zarrella

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Dan Zarrella is the award-winning social media scientist at HubSpot. He is author of “The Science of Marketing: When to Tweet, What to Post, How to Blog, and Other Proven Strategies,” “The Social Media Marketing Book” and “The Facebook Marketing Book.”

Daniel Waisberg

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Daniel Waisberg is an Analytics Advocate at Google and the Founder of Online Behavior. He is author of the upcoming “Google Analytics Integrations” book.

Annie Cushing

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Annie Cushing is the founder of Annielytics and former VP of Marketing at YourTango.com. She oversees analytics and all reporting efforts for her clients.

Brian Clifton

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Brian Clifton is a measurement strategist, advisor and renowned practitioner of website performance optimisation and former head of Web Analytics for Google. He is author of a series of books on “Successful Analytics” and “Advanced Web Metrics with Google Analytics.”

Eric Peterson

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Eric T. Peterson is the founder and senior partner of Analytics Demystified, a web analytics and optimization consulting firm. He is author of “Web Analytics Demystified: A Marketer’s Guide to Understanding How Your Web Site Affects Your Business”; “Web Site Measurement Hacks: Tips & Tools to Help Optimize Your Online Business”; and “The Big Book of Key Performance Indicators.”

Avinash Kaushik

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Avinash Kaushik is the co-founder and Chief Education Officer for Market Motive and Digital Marketing Evangelist for Google. He is author of “Web Analytics 2.0 and Web Analytics: An Hour a Day.”

Email Marketing Experts

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It’s becoming harder to reach your customers through organic search with so many changes to the Google search algorithm. It’s also harder to reach your customers on social media due to the decline of organic reach. This is why your email list is more important than ever. Here are some of the top recommended experts in email marketing.

Tink Taylor

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Tink Taylor is founder and COO of dotmailer and dotDigital Group. He serves as a key and influential member of the UK Direct Marketing Association’s Email Council and also the International Advertising Bureau.

Justine Jordan

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Justine Jordan is the marketing director at Litmus. She organizes the Email Design Conference in Boston and London.

Jordie Van Rijn

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Jordie van Rijn is the founder of Email Monday and a email marketing consultant. He was recognized as one of the Top 50 Email Marketing Influencers in 2014 by Cision.

Dr. Dave Chaffey

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Dr. Dave Chaffey is the co-founder of Smart Insights. He is author of “Digital Business & E-Commerce Management”; “Emarketing Excellence: Planning and Optimizing Your Digital Marketing”; “Digital Marketing: Strategy, Implementation, and Practice”; and “Total E-mail Marketing.”

Chad White

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Chad White is the Research Director at Litmus, a provider of email creation, preview and analytics tools. He is author of “Email Marketing Rules: A Step-by-Step Guide to the Best Practices that Power Email Marketing Success.”

Loren McDonald

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Loren McDonald is the Vice President of Industry Relations, where he educates clients and prospects on best practices and emerging trends in email, mobile and social marketing and marketing automation. He is author of “Almost Everything You Wanted to Know About Email Marketing.”

Dennis Wakabayashi

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Dennis Wakabayashi is the Director of Digital and Social Strategy for the McDonald’s account with Morach Partners.

Mark Brownlow

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Mark Brownlow is the founder of Email Marketing Reports, a freelance business writer and speaker.

Pay Per Click Experts

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Sometimes, organic tactics are not enough. When you start paying for advertising, the rules change—you have to find the right combination of commercial keywords and conversion-optimized, highly targeted landing pages to get results. Here are some of the top recommended experts in PPC.

Lisa Raehsler

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Lisa Raehsler is the founder of Big Click Co. She was recognized as one of the most influential PPC experts in 2012, 2013, and 2014 by PPC Hero Blog.

Kim Clinkunbroomer

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Kim Clinkunbroomer is the Executive Vice President of Paid Search Marketing and a Partner at Philly Marketing Labs.

Matt Umbro

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Matt Umbro is the Senior Account Manager in charge of Community at Hanapin Marketing. He oversees content production for PPC Hero. He also runs the popular #PPCChat Twitter hashtag.

David Szetela

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David Szetela is the founder of Clix Marketing. He is author of “Customers Now” and co-author of “Pay-Per-Click Search Engine Marketing: An Hour a Day.” He also runs the PPC Rockstars podcast on iTunes.

Melissa Mackey

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Melissa Mackey is Search Supervisor at gyro, the largest independent B2B agency in the world. She is author at Beyond the Paid, a blog on PPC strategy.

Brad Geddes

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Brad Geddes is the Founder of Certified Knowledge, a company dedicated to PPC education & training. He is the author of “Advanced Google AdWords” and the only person selected by Google to conduct the Advanced AdWords seminar series. He also runs the Marketing Nirvana podcast on iTunes.

Jennifer Slegg

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Jennifer Slegg is a Search Engine Marketing Consultant and regular contributor at the SEM Post. She regularly speaks at Pubcon, SMX, ClickZ and other industry events on search engine marketing.

Larry Kim

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Larry Kim is the founder and Chief Technology Officer of WordStream. He was recognized as one of the most influential PPC experts in 2013 and 2014 by PPC Hero Blog.

Search Engine Optimization Experts

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Search engine optimization touches all aspects of your digital marketing strategy. From the start, your website should be optimized for your top keywords. To ensure your website ranks well for additional keywords, you have to create keyword-optimized content. To help customers find you on social media, you must have keyword-optimized social profiles. Here are some of the top recommended experts in SEO.

Julie Joyce

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Julie Joyce is the owner of and Director of Operations for Link Fish Media, Inc., a link building company based in Greensboro, that specializes in creating custom link building campaigns for clients. She is also a founding member of the SEO Chicks and Avant Greensboro.

Wil Reynolds

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Wil Reynolds is the founder of Seer Interactive, a Philadelphia-based SEM/SEO consulting firm that puts equal focus on doing great things for its clients, its team and the community at large.

Michael King

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Michael King is the founder of iPullRank and leads teams covering consumer insights, content, social strategy, SEO and marketing automation. He is a regular speaker at SEO industry conferences including SMX East, SearchLove NYC, Seattle Interactive, SMX Israel, SMX West, SES New York, LinkLove London, SMX Advanced and MozCon.

Ann Smarty

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Ann Smarty is the Community and Brand Manager of Internet Marketing Ninjas and founder of MyBlogU, a collaboration network for creating epic content. She is a contributor for Search Marketing Standard magazine, a premium online marketing publication delivered via print.

Danny Sullivan

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Danny Sullivan is a Founding Editor of Search Engine Land. He serves as Chief Content Officer for Third Door Media, which publishes Search Engine Land and produces the SMX: Search Marketing Expo conference series.

Barry Schwartz

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Barry Schwartz is the CEO of RustyBrick, a New York Web service firm specializing in customized online technology that helps companies decrease costs and increase sales.

Rand Fishkin

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Rand Fishkin is the founder and former CEO of Moz. He is co-author of “Inbound Marketing and SEO: Insights from the Moz Blog” and “The Art of SEO: Mastering Search Engine Optimization.”

Social Media Marketing Experts

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Social media is an important part of your business’s branding. You can use it to connect with your potential customers, current customers and brand advocates. You can use it to show the human side of your brand. And, of course, you can use it to promote your content, your products and your services. Here are some of the top recommended experts in SEO.

Sandi Krakowski

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Sandi Krakowski is the founder and president of A Real Change International, Inc. and Sandpaper Tablet, Inc. She is author of “#BeMore” and “Read Their Mind: How to Hear What the Marketplace Wants and Build a Huge Business.”

Peg Fitzpatrick

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Peg Fitzpatrick works with Guy Kawasaki on social media marketing strategy and is the director of digital marketing for Kreussler Inc., covering the online brand management and as well as traditional marketing. She is co-author of “The Art of Social Media: Power Tips for Power Users.”

Andrea Vahl

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Andrea Vahl is a social media consultant and speaker who is passionate about helping small businesses understand and leverage the power of social media to actually grow their business.  She is co-author of “The Facebook Marketing All-in-One for Dummies.”

Pam Moore

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Pam Moore is CEO and co-founder of Marketing Nutz, a full service digital marketing, experiential branding agency based in Orlando. She has been recognized by Forbes as a Top 10 Social Media Power Influencer.

Rebekah Radice

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Rebekah Radice is a social media strategist, speaker and digital marketing specialist, the Chief Experience Officer of Imagine WOW, a digital marketing agency. She is co-author of “Fire Up! Taking Your Life and Business to 11.”

Mari Smith

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Mari Smith is one of the world’s leading social media thought leaders, widely recognized for her Facebook marketing expertise. She is co-author of “The New Relationship Marketing: How to Build a Large, Loyal, Profitable Network Using the Social Web and Facebook Marketing: An Hour A Day.”

Viveka von Rosen

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Viveka von Rosen is the CEO of Linked Into Business and co-founder of LinkedProspecting. She is author of “LinkedIn Marketing: An Hour a Day.”

In Conclusion

These are not, by any means, the only digital media experts and thought leaders out there. This list could go on and on and on. If you want to find more experts in a particular area of digital marketing, you can do so by logging into LinkedIn, visiting the profiles of people mentioned above and looking at the People Also Viewed column at the right of their profile. You will find up to 10 more suggested people who have similar expertise. Enjoy!

The post 55 Digital Marketing Experts You Should Follow on Social Media appeared first on Sprout Social.

Mark Zuckerberg takes questions from Stephen Hawking, Arnold Schwarzenegger in bizarre Q&A

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Well, that got... weird.

Facebook held one of its regular Q&A Townhall sessions with Mark Zuckerberg Tuesday. Rather than a live event with Zuckerberg answering questions from a live audience, the question and answer session was in AMA format on the CEO's timeline.

But Tuesday's Townhall took a turn for the weird when a handful of Facebook's more high profile users, including Stephen Hawking, Arnold Schwarzenegger and Arianna Huffington, chimed in with their own questions for the Facebook boss.

In what must have been a well-orchestrated PR move from the social network, Hawking, Schwarzenegger and Huffington kicked things off by asking Zuckerberg about his take on science, workouts and journalism, respectively Read more...

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Tuesday, June 30, 2015

How to Squeeze Every Drop of Valuable Visitor Data from Your Forms (Without Complicated Programming)

It’s the great marketing catch-22: You need visitor data in order to create value-filled, personalized, highly targeted offers. The more information they provide, the greater your ability to build personas that fit your ideal customers.

But your visitors still aren’t convinced. Like jittery fish, you’ve presented them with the tastiest bait, and they’re hesitant to even take a nibble. So how can you get the information you need without scaring them off?

The answer is…

Progressive profiling.

What is Progressive Profiling?

Progressive profiling uses dynamic form fields to ask for and collect information on prospects based on the information you already have about them. Like a first date, it gets to know new customers in a way that’s gentle and unassuming. What’s your name? What’s the best email address to contact you at? How can I help?

Then, as the customer’s interaction with your product or service continues and greater trust and brand recognition is built, more questions are asked – helping you not just capture leads, but build on the intelligence you’ve gained.

Progressive profiling may start with name, email and question, but can gradually lead to vital details that will help you better understand where your prospect is in the buying cycle: are they evaluating products? Comparing features? Focused on pricing?

Asking questions about their timeframe to purchase and where they are in the decision-making process can help you better understand how and where your product fits according to their needs. Understanding how they plan to use the product can give you valuable insights into tailoring your offer across every stage, leveraging the information you already have about them.

How Does It Work?

Let’s say you sell a product and you have an email newsletter filled with valuable tips and techniques on using it. As is often the case, your prospective customer is asked for their name and email address. Simple enough, right?

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They subscribe and get their first couple of newsletters. They’re starting to feel comfortable with your brand and enjoy what they’re getting so far. Here’s where the progressive part comes in. You’ve got another freebie for them – you just need a bit more information about how they plan on using your product, when they plan to purchase, and approximately how much they plan to spend.

Since you don’t need their name and email address again, the form simply asks the relevant questions you’ve set up. This information helps you gradually begin to understand this customer based on how much they’re willing to share as your relationship with them progresses.

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Obviously you’ll want to space these out and give as much as you get – take the time to answer questions, clarify features and options, and so on. Don’t expect the customer to be receptive to answering personal questions by day 2.

Don’t Forget Your Best Practices

In addition, you’re not going to want to throw best form practices out the window when implementing progressive profiling. Things like:

Being Clear about What Information is Needed (And How It Should Be Presented)

credit card threadless

This example from Threadless tells customers precisely how to enter their payment information.

Explaining, if Necessary, Why Certain Information is Needed

The example below, from Money Supermarket tells people why they need the registration number of their car.

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Source: eConsultancy

Make sure your reasoning is reasonable – Money Supermarket could have said, “We need your information to help get you an accurate quote”, but it still wouldn’t answer the prospect’s why? The fact that they need it to find that same exact car and get you a quote is much more sensible.

What Happens After They Subscribe?

And finally, don’t forget to be clear about what happens after the sign up process is complete. How can they download the freebie? How often will they receive email newsletters? Can they unsubscribe or change the frequency? And so on.

expect-buffer

BufferApp sets newsletter expectations before asking for subscribers’ info

How Can You Implement Progressive Profiling?

Progressive profiling is a relatively new function, but there are a variety of solutions on the market that make integrating it into forms easy and hassle-free. Oftentimes, you can do this without any programming knowledge at all. Here are a few services that offer Progressive Profiling as part of their systems:

Salesforce Pardot

progressive-salesforce

Adds a progressive profiling feature that ties in with your existing use of Salesforce Pardot

HubSpot

progressive-hubspot

HubSpot refers to progressive profiling form capabilities as “Smart Forms” and provides a variety of best practices you can follow when implementing them.

Act-On

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As with other services, Act-On lets you define a set of rules for which other form fields will display. The site also provides an example tour through how its Progressive Profiling system works.

JumpLead

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An example of the JumpLead dashboard

JumpLead is a sort of marketing automation/lead generation platform of which progressive profiling forms play a role. Like many of these other solutions, they offer a full scale of marketing automation tools. For WordPress users, JumpLead also has a plugin that can integrate progressive profiling into their existing WordPress system.

How to Get the Best Possible Results from Your New Progressive Forms

It’s easy to fall into the tempting trap of asking for more and more information through more and more form fields as your relationship with the prospect progresses. However, small bits over time (and depending on the customer’s stage in the product’s overall lifecycle, as well as their buying cycle) will help foster a reciprocal relationship while giving them the personal attention and nurturing they crave.

And don’t forget, progressive profiling is just one tool of many designed to help improve your forms and increase your conversion rates. As with any tool, it’s not a silver bullet – it’s all in how you use it. By making progressive profiling a part of your overall sales and conversion optimization process rather than looking at it as “yet another form component”, you’ll be poised to start forming lucrative customer relationships built on a foundation of mutual trust, understanding and expectations.

Now It’s Your Turn

Are you using progressive profiling in your own lead generation forms? How has it worked out for you so far? Share your success stories and triumphs with us, as well as your thoughts on this unique practice in the comments below!

About the Author: Sherice Jacob helps business owners improve website design and increase conversion rates through compelling copywriting, user-friendly design and smart analytics analysis. Learn more at iElectrify.com and download your free web copy tune-up and conversion checklist today!